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Preface
Coming Soon
1.1 Four Communication Scenarios
1.2 Defining Communication
1.3 Perception and Metaperception
1.4 Two Basic Theories of Communication
1.5 Forms of Communication
1.6 The Miracle of Speech
2.1 Everyone Is a Student of Communication (Just Not in School)
2.2 What Does the Academic Study of Communication Look Like?
2.3 Methods for Researching Communication
2.4 Quantitative Approaches
2.5 Qualitative Approaches
3.1 Is It Okay to Say That?
3.2 What Is Lying?
3.3 Specific Ethical Guidelines
3.4 Your Responsibility to Be Skeptical
3.5 Ethics in Particular Communication Contexts
3.6 Context #1: Ethical Blogging
3.7 Context #2: Secrets among Family and Friends
3.8 Context #3: Advertising
4.1 “Can You Hear Me Now?”
4.2 Components of the Listening Process
4.3 Understanding Listening to Become a Better Communicator
4.4 Becoming A Better Listener
4.5 Summary: The Paradox of Listening
5.1 The Impossibility of Separating Message from Audience
5.2 The Concept of Target Audience
5.3 Levels of Audience Information: Demographics, Experiences, and Attitudes
5.4 Types of Audiences
5.5 Audience Research
5.6 The Benefits and Drawbacks of Targeting: Why is My Feed Full of Otters?
6.1 How to get people to behave: The Three P’s
6.2 What Is Persuasion?
6.3 The Elephant-Rider-Path model
6.4 The Yale 5-Step Model
6.5 Dual Processing Models
7.1 Something Incredibly Exciting Happened
7.2 The Parts of an Argument
7.3 Logic
7.4 Rebuttal: How to Respond to Opposing Arguments
8.1 Emotions--Who Feels It, Knows It
8.2 The Strengths & Weaknesses of Emotional Appeals
8.3 The Palette Principle: How Emotional Communication Works
8.4 Creating Emotional Appeals
8.6 The Emotional Payoff Issue
8.7 Reducing Emotions
8.8 Specific Emotions
9.1 What Does It Matter Who Is Speaking?
9.2 The Dimensions of Credibility
9.3 The Paradoxes of Credibility
9.4 “Trust Me, I Know What I’m Talking About”: How to Increase Your Credibility
10.1 The Power of Words
10.2 Words As Toys
10.3 Words As Weapons
10.4 Levels of Meaning
10.5 Adapting To Your Audience
11.1 Storytelling Can Save Your Life
11.2 Advantages of Stories
11.3 Narrative Paradigm Theory
11.4 The Downsides of Stories
11.5 How To Tell A Good Story
11.6 Five Common Storytelling Mistakes
11.7 Practice Exercises
12.1 How to Make Even Lawyers Stop Talking
12.2 The Power of Nonverbal Communication (good and bad)
12.3 Is “Body Language” a Language?
12.4 Variables in Nonverbal Behavior Use
12.5 Eight Forms of Nonverbal Communication
12.6 Six Purposes of Nonverbal Communication
12.7 Why Study Nonverbal Communication?
12.8 Using One Channel to Help the Other
12.9 Nonverbal Communication in Specific Situations
13.1 The Best Speech I Heard in Florida
13.2 What Is A Speech?
13.3 Purpose and Occasion
13.4 Choosing a Topic
13.5 Gathering Material
13.6 Structure and Theme
13.7 Outlining
13.8 The Introduction
13.9 The Body of the Speech
13.10 Conclusions
14.1 Thank a High School Teacher for Darth Vader
14.2 Managing Anxiety
14.3 Anxiety-Reducing Techniques
14.4 Delivery Modes
14.5 Vocal Delivery
14.6 Using Your Body
14.7 Using Visual Media
14.8 Speaking To a Camera
15.1 Why Is Your Watch Set That Way?
15.2 Don’t Be Rude: The Dangers of Intercultural Communication
15.3 How To Use Stereotypes
15.4 Differences in Language: Directness vs. Indirectness
15.5 Differences in Relationships, Part 1: Collectivism vs. Individualism
15.6 Differences in Relationships, Part 2: Power Distance
15.7 Differences in Time
15.8 Learning About Culture From the Source
15.9 How to Approach International Travel: Insulating or Embracing?
16.1 Why You Can't Pass a Simple Quiz
16.2 Systems Theory: Your Group is Like a Pond
16.3 Norms and Roles
16.4 Decision-Making
17.1 It’s No Use, Jimmy
17.2 A Definition of Conflict, and Why It’s Healthy
17.3 Conflict Styles
17.4 What Exacerbates Conflict
17.5 What Helps to Resolve Conflict
18.1 A Tale of Two Generations
18.2 A Brief History of Media
18.3 Dimensions of Media
18.4 Addiction and Frustration
19.1 How Were We Supposed to Hear About the Bypass?
19.2 Effective Media Use: Four Considerations
19.3 The Last Word: Identity and Emerson
Appendix
Chapter 15: Intercultural Communication
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Communication in Practice Copyright © by Dr. Jeremy Rose is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.