9.1 Text, E-mail, and Netiquette

Learning Objectives Discuss the role of text messaging in business communication. Write effective e-mails for both internal and external communication. Demonstrate the appropriate use of netiquette. Text messages and e-mails are part of our communication landscape, and skilled business communicators consider them a valuable tool to connect. Netiquette refers to etiquette, or protocols and norms … Continue reading 9.1 Text, E-mail, and Netiquette