Chapter 7: Managing Stress and Emotions

Learning Objectives

After reading this chapter, you should be able to do the following:

  1. Understand the stress cycle.
  2. Recognize the sources of stress for employees.
  3. Recognize the outcomes of stress.
  4. Understand how to manage stress in organizational contexts.
  5. Understand the role emotions play for attitudes and behaviors at work.
  6. Learn about emotional labor and how to manage it.
  7. Understand how emotions can affect perceptions of what is ethical.
  8. Understand cross-cultural differences in stressors.

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