After reading this chapter, you should be able to do the following:
- Understand the different types of conflict.
- Understand the causes of conflict.
- Understand the consequences of conflict.
- Understand how to manage conflict effectively.
- Understand the stages of the negotiation process.
- Understand how to avoid common negotiation mistakes.
- Engage in conflict management and negotiation ethically.
- Understand cross-cultural differences in conflict and negotiation.
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