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1.1 What Is Human Resources?
1.2 Skills Needed for HRM
1.3 Today’s HRM Challenges
1.4 Cases and Problems
2.1 Strategic Planning
2.2 Writing the HRM Plan
2.3 Tips in HRM Planning
2.4 Cases and Problems
3.1 Diversity and Multiculturalism
3.2 Diversity Plans
3.3 Multiculturalism and the Law
3.4 Cases and Problems
4.1 The Recruitment Process
4.2 The Law and Recruitment
4.3 Recruitment Strategies
4.4 Cases and Problems
5.1 The Selection Process
5.2 Criteria Development and Résumé Review
5.3 Interviewing
5.4 Testing and Selecting
5.5 Making the Offer
5.6 Cases and Problems
6.1 Goals of a Compensation Plan
6.2 Developing a Compensation Package
6.3 Types of Pay Systems
6.4 Other Types of Compensation
6.5 Cases and Problems
7.1 The Costs of Turnover
7.2 Retention Plans
7.3 Implementing Retention Strategies
7.4 Cases and Problems
8.1 Steps to Take in Training an Employee
8.2 Types of Training
8.3 Training Delivery Methods
8.4 Designing a Training Program
8.5 Cases and Problems
9.1 Communication Strategies
9.2 Management Styles
9.3 Cases and Problems
10.1 Handling Performance
10.2 Employee Rights
10.3 Cases and Problems
11.2 Appraisal Methods
11.1 Performance Evaluation Systems
11.3 Completing and Conducting the Appraisal
11.4 Cases and Problems
12.1 The Nature of Unions
12.2 Collective Bargaining
12.3 Administration of the Collective Bargaining Agreement
12.4 Cases and Problems
13.1 Workplace Safety and Health Laws
13.2 Health Hazards at Work
13.3 Cases and Problems
14.1 Offshoring, Outsourcing
14.2 Staffing Internationally
14.3 International HRM Considerations
14.4 Cases and Problems