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1.1 Communication: History and Forms
1.2 The Communication Process
1.3 Communication Principles
1.4 Communication Competence
2.1 Perception Process
2.2 Perceiving Others
2.3 Perceiving and Presenting Self
2.4 Improving Perception
3.4 Language, Society, and Culture
3.3 Using Words Well
3.2 Functions of Language
3.1 Language and Meaning
4.1 Principles and Functions of Nonverbal Communication
4.2 Types of Nonverbal Communication
4.3 Nonverbal Communication Competence
4.4 Nonverbal Communication in Context
5.1 Understanding How and Why We Listen
5.2 Barriers to Effective Listening
5.3 Improving Listening Competence
5.4 Listenable Messages and Effective Feedback
6.1 Principles of Interpersonal Communication
6.2 Conflict and Interpersonal Communication
6.3 Emotions and Interpersonal Communication
6.4 Self-Disclosure and Interpersonal Communication
7.1 Foundations of Relationships
7.2 Communication and Friends
7.3 Communication and Families
7.4 Romantic Relationships
7.5 Relationships at Work
7.6 The Dark Side of Relationships
8.1 Foundations of Culture and Identity
8.2 Exploring Specific Cultural Identities
8.3 Intercultural Communication
8.4 Intercultural Communication Competence
9.1 Selecting and Narrowing a Topic
9.2 Researching and Supporting Your Speech
9.3 Organizing
9.4 Outlining
10.1 Managing Public Speaking Anxiety
10.2 Delivery Methods and Practice Sessions
10.3 Vocal Delivery
10.4 Physical Delivery
11.1 Informative Speeches
11.2 Persuasive Speaking
11.3 Persuasive Reasoning and Fallacies
11.4 Persuasive Strategies
12.1 Speaking in Personal and Civic Contexts
12.2 Speaking in Academic Settings
12.3 Speaking in Business Settings
12.4 Speaking via Electronic Media
13.1 Understanding Small Groups
13.2 Small Group Development
13.3 Small Group Dynamics
14.1 Leadership and Small Group Communication
14.2 Group Member Roles
14.3 Problem Solving and Decision Making in Groups
15.1 Technological Advances: From the Printing Press to the iPhone
15.2 Functions and Theories of Mass Communication
15.3 Mass Communication and Ethics
16.3 New Media, the Self, and Relationships
16.2 New Media and Society
16.1 New Media Technologies